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Ask the Herd Anything!
We’re here, lets chatYou’ll notice a new ingredient we’ve never used before in this formula; Lactic Acid. Sound familiar? If not then you’ve probably never given Crossfit a go - it’s what causes your muscles to burn during exercise. This is a naturally occurring Hydroxy Acid, which loosens the glue that holds dead skin cells together, helping to remove rough, flaky skin. It also stimulates collagen production to increase skin strength and provide a more youthful appearance. It has the ability to reduce the overproduction of pigment in the skin and leaves the skin looking bright, glowing and hydrated while smoothing away fine lines that can make us look older than we should (and who wants that?).
Tip: Best applied at night when the body’s natural repair mode is activated (it’s called beauty sleep for a reason). Want to know more? Check out our blog post all about how our Night Cream does it’s work while you sleep.
Aqua (H₂O’s Fancy Name), Olea Europaea (Olive) Fruit Oil, Macadamia Ternifolia (Nut) Seed Oil, Borago Officinalis (Starflower) Seed Oil, Cetearyl Alcohol (Plant-Based Emulsifying Wax) (and) Polysorbate 60 (Food Grade Emulsifier), Glyceryl Stearate SE (Emollient), Butyrospermum Parkii (Shea Butter), Persea Gratissima (Avocado) Oil, Lactic Acid (Plant-Derived Enzyme), Niacinamide (Vitamin B3), Aloe Barbadensis Leaf Juice (Aloe Vera), Squalane (Olive), Ascorbyl Tetraisopalmitate (Oil-Soluble Vitamin C), Panthenol (Vitamin B5), Piroctone Olamine (Olamine Salt), Guar Hydroxypropyltrimonium Chloride (Dehyquart Guar), Xanthan Gum (Food Grade Thickener), Hyaluronic Acid, Mel (Honey), Allantoin, Glycerin (and) Cucumis Sativus (Cucumber) Fruit Extract, Glycerin (and) Camellia Sinensis (ECGC Green Tea) Leaf Extract, Acetum (Apple Cider Vinegar), Potassium Sorbate, Natural Vanilla Fragrance (Phthalate- Free), Natural Pear Fragrance (Phthalate-Free), Tocopherol (Natural Vitamin E), Humulus Lupulus (Hops) Extract.
Because we make our products for our families, we have a strict ingredient philosophy that excludes ingredients like Parabens and Phenoxyethanol.
We show all of the ingredients we use in our products on our website, not just the pretty ones. That way you know exactly what's in each one, and can get in touch if you have any more questions.
Please be aware that the ingredients we use in our formulas may be updated occasionally and therefore vary from time to time. Please refer to the ingredient list on the product packaging for the most up-to-date and relevant list of ingredients.
How do antioxidants work?
Happy you asked! One part of ageing is caused by “free radical damage”. Free radicals are molecules that have become short of an electron. To become stable, free radicals seek out other molecules and can take an electron from them. This can cause cell damage leading to skin ageing, among other things. Supplying antioxidants to the skin helps mop up these pesky free radicals so they leave your cells alone. The difficult part is to ensure that the antioxidants get deep enough into the skin to function. That’s why we choose the ones we use as they are known to be able to penetrate into the skin and get to work.
What ingredients do you avoid when making a moisturiser?
There's lots of things you won't find in this cream (or any of our other products) because they were all formulated for family members and close friends. This includes Paraffin and Mineral Oil which derive from petroleum, but are commonly found in commercial moisturisers like Sorbolene. We don’t think putting the stuff that goes into our cars on our skin is the healthiest thing we can do.
We also don’t use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're pretty common too, including with a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, way too many to list here. We also don't use any useless, trendy ingredients like stem cells from Swiss apples or super power jellyfish DNA, just natural, effective ingredients for healthy skin.
My cream isn’t white. Does this mean it’s gone bad?
Since we use natural ingredients in our products, you may sometimes notice a change in colour to your cream, particularly this one. A change in colour is normal and should be expected since we don’t use any bleaching agents to keep the cream bright white. Natural ingredients are also often rich in colour and can change the colour of a cream after it's mixed in. Don’t be surprised if this cream changes to a light tan colour over time. It’s not a bad thing.
'Fragrance' is listed as one of the ingredients in this product. What does this mean?
When we first started making products, we used a blend of essentials oils to give them a lovely fragrance. But many people have severe reactions and allergies to them, even in small amounts. As a result, and because we make products for people with sensitive skin, we took them out of most products. Instead, we helped to develop a special kind of fragrant oil, whereby each component in it is less than the EU allergy threshold. This is how we can have a pleasant-smelling product without the reactions. The scents we use are proprietary blends from the company we get them from, and we’ve had no reactions since we made the switch. Also, of course, it is free from phthalates, which is the main concern in fragrances.
Why does my bottle no longer have a straw?
For a better user experience, and to get the absolute most of your MooGoo ‘goo-dness out of the bottle, we’ve taken on our customer feedback and have launched a new and improved Airless pump bottle for our 75g Face Creams range, and Argireline® Serum. On first use, make sure the product top is on tight and keep pumping until you get product. So, what actually is an airless pump bottle? Unlike jars and bottles with an internal straw, an airless pump bottle works on a vacuum. As you pump the product, a disk at the bottom of the bottle slowly moves up (the vacuum effect) allowing the cream to stay in contact with the mechanism ‘airless’. If you have any further troubles, please contact our friendly customer service team for assistance.
Order Processing
All orders are dispatched from MooGoo HQ within 5 business days of receiving payment. This may be longer during sale periods.
Standard Shipping – Excluding international shipments
Orders under $50 (based on cart subtotal) will incur a $9.90 standard flat-rate shipping charge.
Orders over $50 (based on cart subtotal) qualify for free standard shipping.
Express Shipping – Excluding international shipments
Orders under $50 (based on cart subtotal) will incur an $14.90 flat-rate express shipping charge.
Orders between $50-150 (based on cart subtotal) will incur a $5.00 flat rate express shipping charge.
Orders over $150 (based on cart subtotal) qualify for free express shipping.
Returns
MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organise a refund or exchange. Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
Read more on shipping and returns in our terms and conditions.
You’ll notice a new ingredient we’ve never used before in this formula; Lactic Acid. Sound familiar? If not then you’ve probably never given Crossfit a go - it’s what causes your muscles to burn during exercise. This is a naturally occurring Hydroxy Acid, which loosens the glue that holds dead skin cells together, helping to remove rough, flaky skin. It also stimulates collagen production to increase skin strength and provide a more youthful appearance. It has the ability to reduce the overproduction of pigment in the skin and leaves the skin looking bright, glowing and hydrated while smoothing away fine lines that can make us look older than we should (and who wants that?).
Tip: Best applied at night when the body’s natural repair mode is activated (it’s called beauty sleep for a reason). Want to know more? Check out our blog post all about how our Night Cream does it’s work while you sleep.
Aqua (H₂O’s Fancy Name), Olea Europaea (Olive) Fruit Oil, Macadamia Ternifolia (Nut) Seed Oil, Borago Officinalis (Starflower) Seed Oil, Cetearyl Alcohol (Plant-Based Emulsifying Wax) (and) Polysorbate 60 (Food Grade Emulsifier), Glyceryl Stearate SE (Emollient), Butyrospermum Parkii (Shea Butter), Persea Gratissima (Avocado) Oil, Lactic Acid (Plant-Derived Enzyme), Niacinamide (Vitamin B3), Aloe Barbadensis Leaf Juice (Aloe Vera), Squalane (Olive), Ascorbyl Tetraisopalmitate (Oil-Soluble Vitamin C), Panthenol (Vitamin B5), Piroctone Olamine (Olamine Salt), Guar Hydroxypropyltrimonium Chloride (Dehyquart Guar), Xanthan Gum (Food Grade Thickener), Hyaluronic Acid, Mel (Honey), Allantoin, Glycerin (and) Cucumis Sativus (Cucumber) Fruit Extract, Glycerin (and) Camellia Sinensis (ECGC Green Tea) Leaf Extract, Acetum (Apple Cider Vinegar), Potassium Sorbate, Natural Vanilla Fragrance (Phthalate- Free), Natural Pear Fragrance (Phthalate-Free), Tocopherol (Natural Vitamin E), Humulus Lupulus (Hops) Extract.
Because we make our products for our families, we have a strict ingredient philosophy that excludes ingredients like Parabens and Phenoxyethanol.
We show all of the ingredients we use in our products on our website, not just the pretty ones. That way you know exactly what's in each one, and can get in touch if you have any more questions.
Please be aware that the ingredients we use in our formulas may be updated occasionally and therefore vary from time to time. Please refer to the ingredient list on the product packaging for the most up-to-date and relevant list of ingredients.
How do antioxidants work?
Happy you asked! One part of ageing is caused by “free radical damage”. Free radicals are molecules that have become short of an electron. To become stable, free radicals seek out other molecules and can take an electron from them. This can cause cell damage leading to skin ageing, among other things. Supplying antioxidants to the skin helps mop up these pesky free radicals so they leave your cells alone. The difficult part is to ensure that the antioxidants get deep enough into the skin to function. That’s why we choose the ones we use as they are known to be able to penetrate into the skin and get to work.
What ingredients do you avoid when making a moisturiser?
There's lots of things you won't find in this cream (or any of our other products) because they were all formulated for family members and close friends. This includes Paraffin and Mineral Oil which derive from petroleum, but are commonly found in commercial moisturisers like Sorbolene. We don’t think putting the stuff that goes into our cars on our skin is the healthiest thing we can do.
We also don’t use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're pretty common too, including with a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, way too many to list here. We also don't use any useless, trendy ingredients like stem cells from Swiss apples or super power jellyfish DNA, just natural, effective ingredients for healthy skin.
My cream isn’t white. Does this mean it’s gone bad?
Since we use natural ingredients in our products, you may sometimes notice a change in colour to your cream, particularly this one. A change in colour is normal and should be expected since we don’t use any bleaching agents to keep the cream bright white. Natural ingredients are also often rich in colour and can change the colour of a cream after it's mixed in. Don’t be surprised if this cream changes to a light tan colour over time. It’s not a bad thing.
'Fragrance' is listed as one of the ingredients in this product. What does this mean?
When we first started making products, we used a blend of essentials oils to give them a lovely fragrance. But many people have severe reactions and allergies to them, even in small amounts. As a result, and because we make products for people with sensitive skin, we took them out of most products. Instead, we helped to develop a special kind of fragrant oil, whereby each component in it is less than the EU allergy threshold. This is how we can have a pleasant-smelling product without the reactions. The scents we use are proprietary blends from the company we get them from, and we’ve had no reactions since we made the switch. Also, of course, it is free from phthalates, which is the main concern in fragrances.
Why does my bottle no longer have a straw?
For a better user experience, and to get the absolute most of your MooGoo ‘goo-dness out of the bottle, we’ve taken on our customer feedback and have launched a new and improved Airless pump bottle for our 75g Face Creams range, and Argireline® Serum. On first use, make sure the product top is on tight and keep pumping until you get product. So, what actually is an airless pump bottle? Unlike jars and bottles with an internal straw, an airless pump bottle works on a vacuum. As you pump the product, a disk at the bottom of the bottle slowly moves up (the vacuum effect) allowing the cream to stay in contact with the mechanism ‘airless’. If you have any further troubles, please contact our friendly customer service team for assistance.
Order Processing
All orders are dispatched from MooGoo HQ within 5 business days of receiving payment. This may be longer during sale periods.
Standard Shipping – Excluding international shipments
Orders under $50 (based on cart subtotal) will incur a $9.90 standard flat-rate shipping charge.
Orders over $50 (based on cart subtotal) qualify for free standard shipping.
Express Shipping – Excluding international shipments
Orders under $50 (based on cart subtotal) will incur an $14.90 flat-rate express shipping charge.
Orders between $50-150 (based on cart subtotal) will incur a $5.00 flat rate express shipping charge.
Orders over $150 (based on cart subtotal) qualify for free express shipping.
Returns
MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organise a refund or exchange. Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
Read more on shipping and returns in our terms and conditions.
Ask the Herd Anything!
We’re here, lets chat