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MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organise a refund or exchange.
If you’d like to make a refund or exchange request, please email email@example.com with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.
One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.
Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
Once a refund has been processed by us it will automatically go through to AfterPay, and once they process it, you’ll see show up in your payment plan.
Now, here’s where it gets a bit complicated, so pay attention! Our system will adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Our systems cannot spread the new order total out evenly across your four payments or across the remaining payments.
If you purchased our products through one of our stockists and you are not satisfied, we will still honour our 100% customer satisfaction policy. Simply take the product back to the store you purchased from for a full refund or exchange.
If you do not feel comfortable doing so, we are happy to arrange for your return to be shipped to our head office where we can then provide you with a refund or exchange. Please email firstname.lastname@example.org if this is your preference.