Shipping & Delivery
All orders are dispatched from MooGoo HQ within 1 business day of receiving payment.
All Australian orders over $80.00 qualify for Free Shipping. This excludes international shipments.
Flat Rate Shipping
Australian orders under $80.00 will incur a $6.90 flat rate shipping charge. You can expect your order to arrive within 3 to 6 working days.
New Zealand: We send MooGoo across the ditch by Australia Post Airmail for $9.90.
Tracking and Delivery
We ship your goodies through AusPost or StarTrack based on where you want your package to go. All orders have parcel tracking and you’ll receive an email with tracking information as soon as your package leaves our warehouse. If you haven’t receive a tracking email within 3 days of placing your order, please get in touch with us and we’ll look into straight away.
If you’re from UK, USA, Europe, Ireland, Malaysia or South Africa, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service. If you’re from a country not in this list, stay on the Australian website as we take care of all other International orders.
South Africa: www.moogoo.co.za
Terms & Conditions
Payment can be made via credit card (Visa or Mastercard), PayPal, Afterpay or direct deposit using internet banking. Feel free to email us at firstname.lastname@example.org if you have any questions.
What is AfterPay?
AfterPay offers simple and affordable installment plans for online and in-store shoppers. The payment platform allows you to make purchases in 4 equal instalments, due every 2 weeks. For example, if you purchase an item for $80.00, you pay 4 instalments of $20.00. There is no additional cost to use AfterPay so long as you pay on time. All of your payments are interest-free and you will receive your order straight away.
We offer AfterPay on all orders over $80.00. This option will show up when the total in your Shopping Cart is over $80.00.
Refer to the Returns & Exchanges section to find out how refunds are handled for purchases made through AfterPay.
Should the need arise to cancel an order after you've placed it, we’ll do our best to accommodate your request. Order cancellation is a time-sensitive action, so please get in touch via phone or email us ASAP at email@example.com.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.
Occasionally, you might come across a coupon code to use on our website to receive a specific offer with your online order. Each code can only be used once per customer, and the offer connected with the code is not available with any other offer (2 codes cannot be applied to the same order). All coupon codes have expiry dates that need to be adhered too without exception.
All coupon codes must be applied in the Checkout stage, not in the Shopping Cart. The discount or offer will be reflected in the order subtotal once the code has been applied correctly. If your order total has not changed (in the case of a discount), or you cannot see that the offer has been applied, then the code has not been accepted or applied correctly. If this is the case, please contact us at firstname.lastname@example.org or on our live chat before your order is complete so we can help you with this issue. We will not provide refunds later for a discounted amount or offer if the coupon code is not applied to the order correctly.
Occasionally, you might come across a Bonus Gift promotion on our website. These Bonus Gifts are added to the Shopping Cart automatically once conditions are met. Conditions vary for each promotion. If a certain value needs to be reached, this will be based on the subtotal of your order and not the total. Shipping is not included in the dollar amount qualifier. If you also apply a coupon code, please make sure to check that you still qualify for a Bonus Gift offer. For example, if the gift is not showing in your Shopping Cart or has disappeared, it means that conditions haven’t been met or are no longer being met. If this is the case, adjust your order accordingly. If you’re still experiencing issues, please contact us at email@example.com or on our live chat before your order is complete so we can help you with this issue. We cannot add Bonus Gifts to an order once it has been placed.
Returns & Exchanges
MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organize a refund or exchange.
If you’d like to make a refund or exchange request, please email firstname.lastname@example.org with your order number (which can be found in you order confirmation email), the item(s) that you would like to return, and the reason for the return.
One of our friendly Customer Service team members will reach out to you as soon as possible to arrange to have the product(s) returned to us. When returning products, please keep your proof of return (your tracking number) in the event the parcel goes missing in transit.
Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.
What if I want to return part of my order, when using AfterPay? Once a refund has been processed by us it will automatically go through to AfterPay, and once they process it, you’ll see show up in your payment plan.
Now, here’s where it gets a bit complicated, so pay attention! Our system will adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Our systems cannot spread the new order total out evenly across your four payments or across the remaining payments.
Due to intermittent changes in packaging design, the product you receive might differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification.
For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.
Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your personal data in transit.