Shipping policy

Order Processing

All orders are dispatched from MooGoo HQ within 3 business days of receiving payment (excluding sale periods).

Standard Shipping – Excluding international shipments

You can expect your order to arrive within 3-6 business days after dispatch.

Orders under $50 (based on cart subtotal) will incur a $9.90 flat rate standard shipping charge.

Orders over $50 (based on cart subtotal) qualify for free standard shipping.

Express Shipping – Excluding international shipments

You can expect your order to arrive within the times specified by Australia Post for Express Shipping based on your location.

Orders under $50 (based on cart subtotal) will incur a $14.90 flat-rate express shipping charge.

Orders between $50-150 (based on cart subtotal) will incur a $5.00 flat rate express shipping charge.

Orders over $150 (based on cart subtotal) qualify for free express shipping.

Sale Periods

During sale periods, our small team gets extra busy, so orders may take a little longer to dispatch. Express shipping also takes a break during these times. 

Tracking and Delivery

We ship your goodies through AusPost or StarTrack based on where you want your package to go. All orders have parcel tracking and you’ll receive an email with tracking information as soon as your package leaves our warehouse.

If you haven’t received a tracking email within 3 days of placing your order, please get in touch with us and we’ll look into it straight away.

International Orders

If you’re from New Zealand, the UK, Ireland, Europe, the USA, Canada or Malaysia, we have passionate, local MooGoo people in these countries to better look after you. You can place your order from their websites for the best shipping rates, quickest delivery and friendliest customer service.

If you’re from a country not on this list, stay on the Australian website as we take care of all other International orders.

New Zealand: www.moogoo.nz

UK: www.moogooskincare.co.uk

Ireland: www.moogoo.ie

Europe: www.moogooskincare.eu

USA: www.moogoousa.com

Canada: www.moogooskincare.ca

Malaysia: www.moogoo.my

International Shipping is sent Express and charged at the estimated cost price. The cost of shipping depends on how heavy your final order is. To find out your shipping costs, add the items you wish to purchase into your cart and proceed to the checkout. Here you have the option to enter in the country and area code for which the order should be shipped to. Once this information has been entered, you will receive a shipping quote.

Please note, Taxes and Duties are not included and may be charged upon receipt. Please check your shipping destinations regulations for further information with regard to Taxes and Duties on parcels shipped from Australia. 

Please note, MooGoo is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.