Milk Wash Refill Starter Kit

• A low-irritant, natural cleanser formula for the face and body
• Made with a combination of coconut and glucose-based cleansers
• Free from harsh synthetic detergents (SLS) that can dry out the skin
• Has the same irritation score as water, for even the most sensitive skin
• We use a phthalate-free fragrant oil for a beautiful smell without the sensitivity
• Free from all synthetic preservatives like Phenoxyethanol or Parabens
• 100% Recyclable Aluminium Lined Pouch

This pack contains:

Milk Wash 500ml - To care for dry skin, it’s so important not to strip it of its natural oils – it’s natural defense against dryness. To avoid this we use natural cleansers that gently clean the skin and we steer clear of cheap, harsh detergents like SLS that can be very drying and irritating, especially for those with sensitive skin. Our 4 different natural cleaners and a mix of skin conditioning ingredients will leave you with those silky skin feels. We also included a non-irritating vanilla fragrance blend for a beautiful soft scent. Gentle enough for the whole fam, can be used as many times as you need for hands, face and body. We think it’s the bee’s knees.

Milk Wash 2.5L Refill Pouch - Our MOO-ve to less in landfill! Buying in bulk not only helps save on plastic, but it also saves you a bit of MOO-lah too. The more you buy, the more you save. Bigger isn't always better, but it is when you're bulking. These pouches are also 100% recyclable with our TerraCycle Program, learn more here.

Bulk-sized saving is based on six 500ml Milk Wash products.

Aqua (H₂O’s Fancy Name), Cocamidopropyl Betaine (Coconut-Derived Cleanser), Coco-Glucoside & Lauryl Glucoside & Decyl Glucoside (Glucose-Derived Cleansers), Sodium Cocoyl Glutamate (Coconut and Glucose Derived Cleanser), Glyceryl Oleate (Glycerin Based Conditioner), Glycol Distearate (Emollient), Guar Hydroxypropyltrimonium Chloride (Guar Gum), Glyceryl Caprylate (Emollient), Piroctone Olamine (Olamine Salt), Fragrance - Energy (Phthalate-Free), Fragrance - Vanilla (Phthalate-Free), Hydrolysed Milk Protein.

Because we make our products for our families, we have a strict ingredient philosophy that excludes ingredients like Parabens, Phenoxyethanol and penetration enhancers.

We show all of the ingredients we use in our products on our website, not just the pretty ones. That way you know exactly what's in each one, and can get in touch if you have any more questions.

Please be aware that the ingredients we use in our formulas may be updated occasionally and therefore vary from time to time. Please refer to the ingredient list on the product packaging for the most up-to-date and relevant list of ingredients.

How's this different from your Ultra Gentle Cleanser?

While both of our cleansers are wonderfully gentle and designed for even the most sensitive skin, there are a few differences. The primary cleanser in the Ultra Gentle Cleanser with Ceramides is Sodium Cocoyl Glutamate, which is the gentlest cleansing ingredient available anywhere. In saying that, the primary cleanser for our Milk Wash is Cocamidopropyl Betaine, which is also super gentle and non-irritating. Our Milk Wash also does not contain any Ceramides.

What ingredients do you avoid when making a cleanser?

There's lots of things you won't find in our cleansers (or any of our other products for that matter) because they were all formulated for family members and close friends, and we wanted the best for them. We steer clear of ingredients like SLS and SLES, which can be found in many commercial toothpaste, shampoos and hand soaps to floor cleaners and engine degreasers. It’s quite a harsh ingredient and doesn't play nice with skin, often causing dryness, irritation and even skin flare-ups.

We much prefer naturally derived, skin-friendly cleansers because they provide a gentle and thorough cleanse without over-stripping the skin of its natural oils. We also don't use any synthetic preservatives such as Parabens and Phenoxyethanol, although they're still pretty common, even by a few brands that claim to be natural (you know who you are!). We avoid a lot of other things too, but there’s way too many to list here. Instead, we just stick to natural and effective ingredients for healthy skin.

Are your Cleansers made of Milk?

We aren’t called MooGoo because our cleansers are made of milk. No cleansers or moisturisers are made of milk, or in fact, have any meaningful amount of milk in them at all. Despite what labels may claim. If you think about it, putting milk in a moisturiser and then sitting it on the shelf for a year or so would make it very smelly! The only exception to this is our Goats Milk & Hydrating Buttermilk Cleansing Bars, which go through a saponification process to make them stable.   We do also use Milk Protein in some of our products, like in our bestselling Milk Wash,  because the protein helps with skin elasticity. Milk Protein doesn’t go rancid, it is the fats and sugars in milk that go sour.

I see fragrance in the ingredients list, what is the fragrance exactly?

When it comes to fragrance, in the past we tried to keep our products fragrance-free as many of our customers were allergic to them. At the same time, the overall response from our customers is that they prefer our cleansers with a subtle fragrance. To do this, we had to make sure that the inclusion of any fragrance wasn't going to compromise the gentleness of our formulas. The main concern with most fragrances is that they’re often made with phthalates. Of course, we don't use these in our formulas because they’re well-known to be irritating to the skin, often causing dryness and itching. Instead, we use a blend of non-irritating, hypoallergenic fragrances that are suitable for even the most sensitive skin. Each part of this fragrance blend is below the EU’s allergy threshold, and we have used it in many of our products for years now without any reactions. The fragrances we use are proprietary blends from a company we work with, so unfortunately, we cannot reveal their exact details. Think of it as our top secret, reaction-free recipe!

Are your cleansers suitable to use on the face?

Yes, all our cleansing products are suitable for use on the face and body. In general, most generic body cleansers are made with very average, cheap detergents that clean the skin. While skin, of course, needs to be cleaned, it doesn't need to be done with harsh ingredients that strip the skin of its natural oils, often leaving it tight and dry. BUT, if your cleanser is made with high-quality, skin-friendly, natural ingredients like ours are, then YES, they're absolutely suitable for use on the more delicate skin of the face, and also suitable for all ages, skin types and genders – the whole family!

Is this product pH balanced? What does that mean?

Yes, it sure is! The pH level of our cleansers is balanced to 5.5, which is similar to human skin. Essentially, pH can be measured from 0 to 14 depending on how acidic or alkaline a substance is. Since our skin sits at a pH of about 5.5, it's slightly acidic. Healthy skin can retain moisture, maintain a robust microbiome and keep irritants away. We of course want to support this, so using a cleanser that's pH balanced to match our skin is one of the best ways to do this. The only exception to this is our Cleansing Bars which have a higher pH, as is the nature of all cold-processed, cleansing bars.

What does "Dermatologically Tested" mean?

You may have seen the term "Dermatologically Tested" on lots of products before, but did you know there's not an actual definition or regulation for this term? Because that didn’t sit right with us, and because our aim is to make products for people with very sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction. We're happy to report that other than one person who had a reaction to the adhesive on the patch and another who found the patches painful to remove, all subjects reported 0 for redness and irritation for all the products we sent for testing. To check out the full report and summary of the test we did on this product, click here.

Why don't we make different cleansers for different skin types?

We often get asked why we don’t make different cleanser specific to different skin types such as dry, oily, normal or combination skin. While we believe that people have different skin types and different skin needs, if you look closely at ingredient labels, you’ll notice that there often isn't much difference between products specifically made for each variation. In our opinion, we don’t think all the different types of cleansers are needed if you have a good formula (we think ours are pretty darn good). A cleanser made for oily skin would have a higher concentration of cleansers than one made for dry skin, but you can achieve much the same result by varying the amount of cleanser you use or washing your skin twice, if needed.

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MooGoo has a 100% customer satisfaction policy. If you’re not satisfied with any product(s) you purchased from our website, we’ll happily organise a refund or exchange. Requests for returns and exchanges should be made within 60 days of the original order date and the product(s) must be substantially unused.

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