Not in Australia?
FREE SHIPPING within Australia for all orders over $100

FAQs

How much is shipping and when can I expect my parcel if I placed an order today and live within Australia?

 

All Australian orders under $100 will incur a $6.90 flat rate shipping charge. Orders are dispatched within 1 business day of receiving payment and sent via Australia Post. You can expect your order to arrive within 3-6 working days.

I live overseas and want to place an online order. How much will shipping be and how long will it take to arrive?

If you are located in New Zealand, we have a flat rate of $9.90AU. For all other countries the shipping is estimated online, as you go. However, we do subsidise the shipping for you in an effort to keep costs down. We use Australia Post for all international orders and ask you to allow up to 10 working days for delivery.

Are your products tested on animals?

No we don’t! As far as we know, no Australian skin care companies test on animals. We love testing our new products on ourselves first. They are natural products so do not require anything more. However, we do recruit guinea pigs via Facebook from time to time, but they are special voluntary Guinea Pigs. If you join our Facebook page you can be a guinea pig too :)

Are ALL product ingredients listed on the packaging?

YES! Here at MooGoo we take the “No Gimmick” approach very seriously and believe it is important to inform people what they are putting on their skin. “Therapeutic Products” actually have no requirement to list all of their ingredients, but we do it voluntarily. No secrets here...we are as proud of the back of the bottle as we are of the front.

Where should I store my MooGoo and do your products have an expiry date?

All MooGoo products should last 24months if stored under 30 degrees, away from sunlight. We have the products independently tested (a British Pharmacopeia Preservative Efficacy Test) to make sure they are sterile. This is very important as our products are often used on children or people with broken skin and contaminated products can be dangerous. We use an organic preservative system in all of our creams except for our Eczema Balm which has different requirements as it is a therapeutic product.

Can I use MooGoo on a newborn?

YES! All of our products are suitable for newborns but we suggest you patch test first to check for allergies to any natural ingredients.

Is MooGoo safe to use during pregnancy?

Absolutely! All our products use natural ingredients that are also generally edible. During pregnancy the immune system is affected and so this can do unusual things to your skin, along with the rest of your body.

Our Eczema Balm and Oil cleansers do contain Essential Oils which some internet sites do suggest avoiding during pregnancy. However this usually refers to aromatherapy or applying the oil directly to the skin. Because the Sage in the Eczema Balm is at a very low percentage onto the skin only, we would not think it to be any concern. However it is personal preference and the MSM Soothing Cream would make a good alternative to the balm and our Milk Wash is a fantastic facial cleanser.

I have extremely sensitive skin, will I react to MooGoo?

Everybody is different and what works for some will not for others. Some people have allergies to natural ingredients. A good example of this is that people may be allergic to certain fruits, nuts or milk, but never to synthetic products like Cola. This does not mean Cola is better for everybody; it is simply how the immune system works. At MooGoo, we believe for most people, natural products are better.

As with all natural products, we do suggest you patch test first.

I am Lactose intolerant. Are MooGoo products safe for me to use?

Funnily enough, the majority of our products do not contain milk. We were called MooGoo because the first of our creams was based on a cream used on cow’s udders. We do add Milk Protein to some of our moisturising creams as it happens to be very good for maintaining skin elasticity as we grow older. The protein is not related to Lactose.

If you have an allergy to Milk Protein (rather than Lactose) you may want to choose creams without Milk Protein. They include the Eczema Balm, the MSM Soothing Cream and the Scalp Cream.

What’s the difference between the Skin Milk and Full Cream?

The Skin Milk is our original and lightest formulation. The Full Cream is similar but has added ingredients to make it richer for those who need a little more in the winter months or suffer from extremely dry skin. Both can be applied either on the body or face...wherever you need it.

Can I use the Milk Wash as a facial cleanser?

Indeed. Our Milk Wash uses cleansing ingredients that were first formulated for use in face cleansers and baby wipes. That is why the Milk Wash doesn’t foam that much. We thought if they are gentle enough for the face, most people would want the same for the rest of the body and we bottled it as an overall wash. It is one of the most gentle cleansers available anywhere.

I think I have Eczema. What products will help?

Eczema can be thought of as an allergy that breaks out on the skin, often starting with small red bumps and spreading with an itch. There is more information on our website under “Eczema”. Your doctor will provide information and often prescribe a cortisone based anti-inflammatory cream. This can be very effective at bringing an acute breakout under control, but there are limitations for longer term use as discussed with your health care professional. Our Eczema and Psoriasis Balm is also anti-inflammatory and has helped allot of people get this condition under control. It can be used as often and for as long as needed.

Our MSM soothing cream is also great for Eczema and once the condition improves, you can use this to maintain healthy skin.

Is the Eczema and Psoriasis Balm a moisturiser?

Although the Eczema Balm has some moisturising oils, it is not specifically a moisturiser. The Eczema and Psoriasis Balm is a topical treatment to be applied to affected areas. As Eczema and Psoriasis are both dry skin conditions the balm works great in conjunction with a moisturiser. Our MSM Soothing Cream is ideal as it has high concentrations of MSM, a well-known soothing ingredient, great for Eczema.

I have just purchased a tube of the Eczema and Psoriasis balm. How long until I see results?

Everybody is different and results do vary but you should be seeing an improvement within a few days of use. The balm acts as an anti-inflammatory (Eczema is an inflammation of the skin) as well as controlling Seborrheic Dermatitis. As with all natural products, we suggest you patch test first.

I have flaky skin on areas surrounding the nose, ears and nape of the neck. What is it?

In most cases this would be Sebborheic Dermatitis. This is usually caused by an over proliferation of a type of yeast on the skin known as Malassezia yeast. This is a normal part of our skin’s micro-flora but can break out in oily areas such as the scalp, ears, eyes and face. Our Eczema and Psoriasis Balm was formulated to help with this and can be used in conjunction with our Scalp Cream (to keep the area moisturised)

My scalp is causing me “ big issues”

“Psoriasis of the Scalp” can sometimes be confused with Seborrheic Dermatitis. Seborrheic Dermatitis will cause an itchy or flaky scalp, but can also spread to the hairline, ears, the eyes and eyebrows or along the side of the nose as well as other areas. It is related to Cradle Cap and is a reaction to the Malassezia yeast which is a normal part of the skin’s micro-flora. Our Milk Shampoo and Conditioner are natural and do not irritate the scalp, and we include Piroctone Olamine. As these are wash off products, the time that they can remain in contact with the skin to help is limited. If the condition is severe, a cream such as our Scalp Cream can be rubbed onto the affected areas. Please see our “We got mail page” to read of other people’s experiences.

Plaque Psoriasis can be much more difficult to control and there are specialized products that may need a prescription from your doctor.

My infant has cradle cap. What should I use?

Cradle Cap is the infant form of Seborrheic Dermatitis. There is more information about this on our website under “Eczema”. Cradle Cap is normally very easy to control. We would suggest our Eczema and Psoriasis Balm, our Scalp Cream is also designed for dry and flaky scalps. You can then use when needed throughout the day. Our shampoo is another option (especially if your little one has a lot of hair) and will help control the micro-flora of the scalp. It is extremely gentle and safe for babies.

I am prone to breakouts/acne. What products will help get my skin under control?

Although in the beginning we did not set out to address this issue we have had feedback from quite a few people that have success with The Oil Cleansing Method.

There are also studies that show Resveratrol is a successful treatment for acne and our Anti-Ageing Face Cream has a high percentage of this particular ingredient. We do suggest in extreme cases that you consult your doctor.

Stay Tuned – We are currently working on an Acne Cream that will keep spots at bay. Coming your way soon!

I have Keratosis Pilaris, what products will help?

Many people have found that using our Milk Soaps and Skin Milk moisturiser in conjunction with one another produces the best results. This may be because our Milk Soaps are super-fatted with Cocoa Butter, leaving behind butters and oil which help prevent the plugs of keratin becoming hard. Wash with the Oatmeal soap, to loosen the plugs, followed by a light moisturisation like the Skin Milk.